Refund, Exchanges and Returns policy
Our Returns Department makes it easy to return your item! Most tokyocufflinks.com purchases can be returned provided they are in new and unused condition, and fit within the time frame of our return policy.
To start the return process, please call Customer Service at +81-70-4001-4200 Mon - Fri 9am-6pm EST or email firstname.lastname@example.org for your Return Authorization Form and FREE Return Label (US only). Please include your order details as noted below.
Please indicate reason for return, and Items must be returned within 15 days of delivery to be eligible for refund, or within 30 days for store credit or exchange. If any exceptions to our return policy are made, your return may be subject to a 10% re-stocking fee.
Sale, special order, and personalized items are not subject to return or refund. Additional details are below.Things we'll need to process return:
- Order number
- Reason for return
- Would you prefer store credit, an exchange, or full refund (if you're within the 15 day refund window)
Please mail the return to:
845 locust ave, unit325
CA 90813, USA.
After a return has been received, it may take 5-7 business days for us to process. If using a credit or debit card, refunds will be credited directly to your account; however, it may take 3-5 business days for this to reflect on your statement depending on your bank's policies. If paying by check or money order, a refund check will be mailed to you. If payment was processed via PayPal or Amazon Payments, we will process a refund back to your corresponding account.
An e-mail confirmation will be sent when your return has been processed.
Exchanges may be made within 30 days of your delivery. Products returned for exchange must be in new and unused condition, and must contain all original packaging and accessories. Additional shipping charges may apply to deliver your new product.
All SALE, special order, or personalized items are not subject to return or refund. Items must be returned within 15 days of delivery to be eligible refund, or within 30 days for store credit or exchange. Additional details are below.
Our Returns Department makes it easy to return an item! Most TokyoCuffLinks.com purchases can be returned as long as they fit within the time frame of our return policy listed above. If any exceptions to our return policy are made, your return may be subject to a 10% re-stocking fee.
Engraved / Personalized:
Any items that have engraving or any personalization made to them are not subject to returns, refunds or exchanges due to the customization of each item.
Shipping / Handling and Gift Wrap:
If the return is a result of our error, process a return of the item with our TokyoCuffLinks.com Returns Department for a refund of the appropriate shipping and gift wrap charges. Shipping charges and gift wrap fees are not refunded otherwise. Please note that if you did receive free Standard ground shipping on your order, $5 may be deducted from your return amount.
The appropriate tax amount by item will be included with your refund.
Discounts and Promotions:
The refund value for each item returned will be reduced to reflect the value of the free gift or discount.
Sale items are not subject to returns or refunds unless otherwise stated on the item.
Special Order Items:
Any items special ordered or made to order are not subject to returns, refunds or exchanges.
If you have additional questions, email us at : email@example.com